Assistant Reception Manager

About Wendel
Wendel Prinn has been an integral part of the Budock Vean Hotel team since 2009, bringing dedication and a warm presence to her role as Assistant Reception Manager. As one of the first faces you’ll see upon arrival, she plays a key role in creating a welcoming atmosphere for all our guests. Get to know her better below.

What is your favourite thing about being Assistant Reception Manager at Budock Vean Hotel?
Working with an incredible team who feel like family and meeting people from all walks of life.

What is your favourite way to unwind after a busy day at work?
Peanut (my dog) and Netflix.

What is your favourite thing about living in Cornwall?
Being close to nature.

What do you think is the key to providing exceptional customer service?
Putting myself in the customer’s shoes—empathy is essential, and it all starts there.

What is a hobby or passion of yours that you believe positively impacts your role as a Receptionist?
My passion for acting from school. The reception counter is my stage where I strive to give my best, no matter the situation.

What advice would you give to someone interested in working at Budock Vean Hotel?
Jump on board!

We have a big fancy dress Christmas Party each year for our employees to relax and unwind. What has been your favourite fancy dress outfit that you have worn?
Without a doubt, Avatar.

If you could swap jobs with someone else in the hotel for a day, who would it be and why?
I’d love to swap with the Managing Director—imagine what it would be like to run the show!